Clear, transparent, and fair for all clients
At Tattoos By Scott Ltd, we understand that plans can change. We operate on a no-deposit system - payment is made at the time of your appointment upon completion of work.
Why pre-pay? Pre-payment ensures your appointment is locked in and shows commitment. It's particularly useful for popular time slots or large custom pieces.
We offer flexible payment - you can pay on completion or pre-pay to secure your booking. Cancellation terms depend on your payment choice:
If you haven't pre-paid, here's what happens when you cancel:
Result: No charge - appointment cancelled
Contact me by phone, email, or in person to cancel
Rebooking: You're welcome to rebook at any time
Result: £50 cancellation fee may apply
Short notice prevents me from filling your appointment slot
Reason: Compensates for lost business and reserved artist time
Result: £50 no-show fee + future bookings will require pre-payment
Repeated no-shows will result in being unable to book future appointments
Reason: Artist time was reserved and lost revenue cannot be recovered
If you've pre-paid your tattoo cost to secure your booking:
Result: Full refund minus £20 administrative fee
Processing: Refund issued within 5-7 business days
Rebooking: You're welcome to rebook. Admin fee waived if you reschedule instead of cancelling
Result: 50% refund
Design work has been completed and slot difficult to fill
Alternative: Transfer full payment to rescheduled appointment (no refund, but no loss)
Result: No refund
Too late to fill appointment slot and materials/time already allocated
Exception: May transfer 50% of payment value to future booking (manager discretion)
Result: Full payment forfeited, no refund
Future Bookings: Will be denied or require full pre-payment with strict terms
Pre-payment shows commitment and guarantees your slot. In exchange, I invest time in custom design work and turn down other bookings. When you pre-pay:
For non-pre-paid bookings, I keep more flexibility but ask for respectful notice if you need to cancel.
Need to reschedule? Just let me know!
| Situation | Without Pre-Payment | With Pre-Payment |
|---|---|---|
| Reschedule 48+ hours before | No charge | No charge, full payment transfers |
| Reschedule 24-48 hours before | No charge (first time) | No charge, full payment transfers |
| Reschedule less than 24 hours | £50 late fee may apply | 50% of pre-payment forfeited, 50% transfers |
| Same-day reschedule | £50 cancellation fee | No refund, may transfer 50% to new booking |
| I cancel (rare) | No charge, priority rebooking | Full refund immediately + priority rebooking |
How to reschedule: Email scott@tattoosbyscott.co.uk or call 0330 043 9199. Please provide proposed new date.
We understand that genuine emergencies happen. If you're unable to attend due to:
What we'll do: Contact us as soon as possible with documentation (hospital letter, medical certificate, etc.). We'll waive cancellation fees and offer:
Important: Communicate ASAP. Contact us as early as possible so we can potentially fill your appointment slot.
We're confident in our work. However, understand that:
Full Refund: Full refunds are not possible as the service is permanently applied to your body. We prefer to resolve issues through touch-ups or partial credits.
In rare cases, complications can occur during or after your tattoo:
Important: By getting a tattoo, you accept the inherent medical risks. See our Terms & Conditions for full liability information.
If work is partially completed before stopping (emergency, reaction, etc.), payment is only for work done:
Fair Pricing: We only charge for actual work completed, not the full quoted price
If booking multiple people, each person's appointment is treated independently. Cancellation policies apply to each individual booking.
For large pieces requiring multiple sessions:
You can transfer your appointment to:
If you disagree with a refund decision:
Yes! Since we don't require deposits, you can cancel or reschedule with 24+ hours notice at no charge. Cancellations with less than 24 hours notice incur a £50 fee to cover lost booking time.
We understand tattoo anxiety! You can reschedule at any time with 24+ hours notice - no charge. If you cancel on the day of your appointment, a £50 late cancellation fee applies.
Yes! For tattoos over £500, we offer:
If we make an error, we'll fix it at no additional cost. You'll receive free touch-ups/corrections and our full satisfaction guarantee.
Payment is made immediately upon completion of your tattoo before leaving the studio. We operate on a no-deposit system:
Contact us immediately. We offer free touch-ups within 6 months and will work with you to resolve any issues. Your satisfaction is our priority.
Questions about this policy?
Email: scott@tattoosbyscott.co.uk | Phone: 0330 043 9199